TERMS AND CONDITIONS
Scope of our service
Our system displays all the information about the services offered, but not their availability. When a reservation is made, you will immediately receive an automatic notification with a copy of the recorded data. Within no more than 48 hours, one of our advisors will contact you via email to confirm the status of your reservation, depending on the availability of the requested service. Passengers are responsible for correctly providing their email and contact phone numbers. If passengers do not receive the confirmation email within the established timeframe, they should contact CM PERÚ VIAJES Y VENTURAS. CM PERÚ VIAJES Y VENTURAS acts as an intermediary between the tourist service operating companies and passengers. To facilitate the tourist service reservation process, we have commercial agreements with various tour operators who are responsible for providing the services reserved through CM PERÚ VIAJES Y VENTURAS by the client.
Program and Service Prices
- All rates are expressed in US dollars and new soles; the 18% VAT applicable to Peruvians and foreign residents in Peru is not included (exempt for foreigners).
- Published rates are not valid for holidays, public holidays, or long weekends unless explicitly stated.
- Rates for groups of more than 10 people are subject to discounts. Please contact our reservations department at reservas@cmperuviajesyaventuras.com.
- All transportation rates are subject to change and space availability will be confirmed on the day of booking. This available rate will be sent via email by one of our advisors.
Reservations, Payments and Deposits
- To confirm your reservation, we must have received your payment for the contracted services or your security deposit. Your reservation will be confirmed when one of our advisors informs you via email of its confirmed status and the corresponding confirmation code.
- Payments or security deposits must be made through our online system or, failing that, to the company's bank accounts.
Tour Package Reservations
- You will receive confirmation of your requested reservation via email, including the reservation code for each tourist service you have booked.
- Confirmation of services will be processed after receiving your online reservation request and receiving a security deposit or full payment within the established timeframes.
- The passenger will be contacted by the Tour Operator at the destination. The passenger must present their passport or ID and pay the balance in cash (if applicable) to begin the provision of tourist services. CM PERÚ VIAJES Y VENTURAS will provide the client with the contact information of the tour operator and guide in charge before the start of any contracted tourist activity.
- It is the passenger's responsibility to provide their arrival and departure information in advance.
- If the passenger requires pick-up from a specific location other than the one published in the itinerary, they must coordinate this in advance with CM PERÚ VIAJES Y VENTURAS to check for additional charges.
- If you purchase a tour package with transportation, you must arrive early at the indicated check-in time at the bus company's boarding station or at the airport to collect your boarding pass or ticket and check in. The company is not responsible if the passenger loses their ticket for reasons beyond the company's control, such as tardiness, waiting in lines, not checking in, or other reasons.
- All ticket reservations are personal, non-transferable, non-endorsable, and non-refundable. They are also subject to the transportation company's cancellation policies.
- All tours are subject to weather conditions. If weather conditions prevent the tour from operating, the terms and conditions of each service will apply (no refunds are available).
- After receiving their confirmation by email or other means of communication, they have a period of no more than 48 hours to make any comments. If the customer has not made any comments during this period or has already begun using the contracted services, the company assumes their acceptance.
- It is the client's responsibility to pay the advance or balance of the contracted service within the deadlines established by Casa Real del Sol Travel. Failure to do so reserves the right to cancel the reservation without refund.
Cancellation, rescheduling and refund policies
- Any cancellation by the client with 45 days or less remaining before the start date of the contracted service will be penalized 100%.
- Failure to appear on the day and time indicated for the provision of the contracted service carries a 100% penalty.
- Any cancellation by the client between 70 and 45 days before the start date of the contracted service will be penalized with 50% of the program value, plus US$25 administrative fees per passenger.
- For any cancellation by the client between 90 and 70 days before the start date of the contracted service, a penalty of US$25 for administrative costs per passenger will be applied.
- For any rescheduling request by the customer with 45 days or less remaining before the start date of the contracted service, the request will be accepted provided the customer has no outstanding balances due, the third-party provider involved allows it, and there is no difference in rates for the new rescheduling date.
- Refunds will only be issued when requested by the customer more than 90 days before the start date of the contracted service, or when the company is unable to provide the contracted service. In the latter case, the company will not pay more than 100% of the amount paid by the customer. Refunds will be issued within a period of no less than 30 business days and no more than 120 business days, discounting transaction costs, if applicable.
- For any of the cases (cancellation, rescheduling, and refunds), if a contracted service is operated by a third party and its penalties are greater than those indicated in this document, the penalties of the third-party operator will apply.
- If the passenger decides not to complete a contracted service, the difference will not be refundable.
Documentation
- Passengers must carry a valid passport or travel document appropriate to their nationality, in accordance with the legal requirements of Peru.
- Passengers who hire our services as foreigners not domiciled in Peru, must send a copy of the immigration stamp with the date of entry into the country, which must not exceed the number of days according to the current regulations for exemption from paying IGV, otherwise they must pay the IGV on the total value of the contracted service.
- Family groups with children must carry their passport or ID. If traveling with only one parent or guardian, they must present a notarized permit with parental authorization. If you have made payment and do not present this documentation, you will not be provided service and will be penalized 100%.
Responsibility and obligation
- The obligation for services not provided due to the negligence of CM PERÚ VIAJES Y VENTURAS or our staff, will be limited to the actual cost of the omitted services and excludes all resulting indirect costs or consequences.
- In such an eventual case CM PERÚ VIAJES Y VENTURAS will do its best to provide alternative arrangements of equal or lesser value, subject to availability.
- Casa Real del Sol Travel acts as an intermediary between tour service providers and passengers for the reservation process and payment of services. If the service provider ceases operations for internal labor reasons, force majeure, or other reasons, or if the service provider declares financial insolvency, with the formalities required by Peruvian law, reimbursement for the unprovided service will be made within the aforementioned procedures and timeframes established by the Peruvian authorities for each specific case.
- Clients accept that Casa Real del Sol Travel assumes no liability for failure to provide the services offered in the event of adverse weather conditions or unforeseen natural disasters. Clients also acknowledge that they will not be liable in the event of political unrest, accidents, declaration of a state of emergency, border closures, strikes, or any other public event beyond the control of Casa Real del Sol Travel that could not be foreseen. In these cases, the value of the contracted service will not be refundable.
- The passenger accepts that Casa Real del Sol Travel acts as an intermediary for tourism service companies and has no obligation or liability for any loss, damage, or injury sustained in connection with the services and accommodations provided by railways, land transportation companies, local tourism companies, tour operators, steamship companies, airlines, adventure sports, hotels, and lodging facilities. All such services operate under the laws of the country and are subject to the regulations issued by the relevant authorities.
- Casa Real del Sol Travel will provide passengers with all e-tickets and/or reservation confirmations via the email address provided on the reservation form.
- The services provided through this system are intangible, so if passengers for any reason do not take the services on the scheduled date and time, they will be responsible for the total costs of the services.
Payment methods
- The company accepts Visa, MasterCard, American Express, and Diners Club credit, debit, and prepaid cards.
- The company accepts cash deposits for payments in bank accounts in Peru and Western Union or Money Gram agents abroad.
- For cash payments from abroad through banks or remittance agents, the customer assumes the transaction cost.
- When paying by card in a currency other than the quote provided, the customer will be responsible for any differences in exchange rates applied by their bank.
- For cash payments, bank transfers, and/or bank deposits in a currency other than the quoted rate, the client accepts the Casa Real del Sol Travel exchange rate.
- If the client makes a payment by card, Casa Real del Sol Travel reserves the right to request a copy or photo of the card used for payment, showing only the following information: the first four digits, the last four digits, and the cardholder's name; also, the cardholder's passport or ID card to prevent fraudulent transactions. If the cardholder will not be part of the travel party, they must send a signed letter by email stating that they authorize the charge to their card.
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